Terms of Use

These Terms of Use govern your use of the website located at www.getglowingasap.com collectively the “Websites”), which is operated by LA GET Glowing Medspa Inc (“LA GET GLOWING,” also referred to as the “Company”) and related services. The Websites are a service for clients to manage their health using email, telephone and telecommunications-enabled care from physicians and other health care professionals employed by or contracted with LA GET GLOWING (“Providers”).

By using the Websites or making use of the LA GET GLOWING service (the “Service”) you agree to be bound by these Terms of Use (this “Agreement”), whether or not you register as a member of LA GET GLOWING (“Member”). By using the Websites or the Service, you give LA GET GLOWING permission to provide you with the Service, communicate with you using email, telephone and/or telecommunications and create, store and/or deliver your personal health data, medical records and other information.

This Agreement is a contract between you and LA GET GLOWING governing your use of your LA GET GLOWING account and the LA GET GLOWING Services. CAREFULLY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT BEFORE USING THE WEBSITES OR SERVICE. USING THE WEBSITES OR SERVICE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. THE SITE IS NOT INTENDED FOR USE IN A MEDICAL EMERGENCY OR IN CASE OF AN URGENT HEALTHCARE NEED.

Acceptance of Terms of Use Agreement.

(a) Electronic Agreement. This Agreement is an electronic contract that sets out the legally binding terms of your use of the Websites and your membership in the Service. This Agreement may be modified by LA GET GLOWING from time to time, and such modifications will be effective upon posting by LA GET GLOWING on the Websites. This Agreement incorporates by reference LA GET GLOWING’s Notice of Privacy Practices and any notices regarding the Websites or policies posted on the Websites. By accessing the Websites or becoming a Member, you accept this Agreement and agree to the terms, conditions and notices contained or referenced herein.

(b) Format of Agreement. By accessing the Websites or becoming a Member, you consent to have this Agreement provided to you in electronic form. You may request a non-electronic copy of this Agreement at any time. To receive a non-electronic copy of this Agreement, please send an e-mail to support@getglowingasap.com or a letter and self-addressed stamped envelope to: GET GLOWING MEDSPA, 10351 Santa Monica Blvd Suite 100, Room 16 Los Angeles, CA 90025.

(c) Withdrawing Your Consent. You have the right at any time to withdraw your consent to have this Agreement provided to you in electronic form. To withdraw your consent, please send an email to support@getglowingasap.com or a letter and self-addressed stamped envelope to: GET GLOWING MEDSPA, 10351 Santa Monica Blvd Suite 100, Room 16 Los Angeles, CA 90025. Should you choose to withdraw your consent to have this Agreement provided to you in electronic form, we will discontinue your then-current username and password, and you will not have the right to use the Service unless, and until, we issue you a new username and password. Your withdrawal of consent will not affect the legal validity or enforceability of the Agreement provided to, and electronically signed by, you prior to the effective date of your withdrawal.

Eligibility and Acknowledgment.

By using the Websites, you acknowledge and agree that (a) the Service is provided at the sole discretion of the Providers; (b) the Service is limited to diagnosis and treatment of those non-emergent medical condition appropriate for diagnosis and treatment using email, telephone and/or telecommunications; (c) consistent with applicable state and federal law, LA GET GLOWING will retain your medical records unless you object (by sending an e-mail to support@getglowingasap.com or a letter and self-addressed stamped envelope to: GET GLOWING MEDSPA, 10351 Santa Monica Blvd Suite 100, Room 16, Los Angeles, CA 90025) and request LA GET GLOWING share your medical records with your primary care provider (d) when accessing the Service you are physically present in the location you have indicated in your Account settings and you confirm that you are physically located in a state or jurisdiction in which LA GET GLOWING operates when you request to use the Service; (e) the Service may not be reimbursable by Medicare, Medicaid or any other government health care program, and you agree not to seek coverage for any Service that is not reimbursable by such programs; (f) the Service may not be reimbursable by commercial insurers, managed care organizations, preferred provider organizations or other payors, but you may separately from LA GET GLOWING seek reimbursement from any such payor for the cost of use of the Service (g) you are at least 18 years of age, or accompanied by a parent or guardian who can give informed consent on your behalf if you are under the age of 18 at the time of the consultation; and (h) if you are seeking services on behalf of a child, dependent or other person for whose medical care you are responsible, your approval of the terms of this Use Agreement will bind such other person to these terms.

Non-commercial Use by Members.

The Websites are for the personal use of individual Members only and may not be used in connection with any commercial endeavors. Organizations, Company, and/or businesses may not become Members and should not use the Service or the Websites for any purpose. Illegal and/or unauthorized uses of the Websites may be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive action. Use of the Websites is with the permission of LA GET GLOWING, which may be revoked at any time, for any reason, in LA GET GLOWING’s sole discretion.

Charges on Your Billing Account.

(a) General. LA GET GLOWING bills you through an online account (your “Billing Account”) for use of the Service. You agree to pay LA GET GLOWING all charges at the prices then in effect for any use of the Service by you or other persons (including your agents) using your Billing Account, and you authorize LA GET GLOWING to charge your chosen payment provider (your “Payment Method”) for the Service. You agree to make payment using that selected Payment Method. LA GET GLOWING reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment. You are responsible for all applicable fees and charged incurred, including applicable taxes and all services purchased by you.

(b) Current Information Required. You must provide current, complete and accurate information for your Billing Account. You must promptly update all information to keep your Billing Account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify LA GET GLOWING if your payment method is canceled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure of your user name or password.

(c) Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method (the “Payment Method Provider”). If LA GET GLOWING does not receive payment from your Payment Method Provider, you agree to pay all amounts due on your Billing Account upon demand.

(d) Your Rights and Protections Against Surprise Medical Bills. When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing (sometimes called surprise billing). Please see our No Surprise Billing Policy for more information.

Account Security.

You are responsible for maintaining the confidentiality of the username and password that you designate during the registration process, and you are fully responsible for all activities that occur under your username and password. You agree to (a) immediately notify LA GET GLOWING of any unauthorized use of your username or password or any other breach of security related to your account, and (b) ensure that you exit from your account at the end of each session. LA GET GLOWING will not be liable for any loss or damage arising from your failure to comply with this provision. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. If you share your computer with others, you may wish to consider disabling any auto-sign in feature if you have linked your LA GET GLOWING account to any electronic mail service or other account.

Content on LA GET GLOWING Websites.

LA GET GLOWING, Inc. owns and retains all proprietary rights in the Websites and the Service. The Website contains the copyrighted material, trademarks, and other proprietary information of Company and their licensors. Except for that information which is in the public domain or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.

Prohibited Activities.

LA GET GLOWING reserves the right to investigate and terminate your membership if you have misused the Service, or behaved in a way which could be regarded as inappropriate or engaged in conduct that is unlawful or illegal. The following is a partial list of the type of actions that you may not engage in with respect to the Service:

o You will not express or imply that any statements you make are endorsed by LA GET GLOWING without our specific prior written consent.

o You will not use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents.

o You will not post, distribute, remove or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.

o You will not interfere with or disrupt the Service or the site or the servers or networks connected to the Service or the Websites.

o You will not post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

o You will not forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Service.

o You will not “frame” or “mirror” any part of the Service or the Websites, without LA GET GLOWING’ prior written authorization. You will not use meta tags or code or other devices containing any reference to LA GET GLOWING or the Service or the site in order to direct any person to any other web site for any purpose.

o You will not modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Service or the Websites or any software used on or for the Service or cause or enable others to do so.

Permission to Treat.

By completing your registration through the Websites, you give permission to the Providers to provide you with medical care. You may withdraw this consent at any time by no longer seeking care from LA GET GLOWING or by providing notice to LA GET GLOWING of such withdrawal. LA GET GLOWING has the right to refuse access to the Service to any person at any time, for any reason, or for no reason at all. 

Telehealth, sometimes referred to as telemedicine, involves the delivery of health care services using electronic communications, information technology, or other means between a medical provider and a patient who are not in the same physical location. Telemedicine may be used for diagnosis, treatment, follow-up and/or patient education, and may include, but is not limited to:

o Electronic transmission of medical records, photos/images, personal health information, or other data between a patient and a medical provider;

o Interactions between a patient and medical provider via audio, video, and/or asynchronous data communications; and

o Use of output data from medical devices, sound, and video files.

Telehealth services are not a substitute for in-person health care in all cases. As with any medical service, there are potential risks associated with the use of telehealth. 

By creating an Account and accessing the Services, you acknowledge that you understand the risks and benefits of telehealth, you have received adequate answers to any questions you have about the use of telehealth, and you consent to the use of telehealth in the delivery of health care services to you.

Modifications to Service.

LA GET GLOWING reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that LA GET GLOWING shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Privacy.

Use of the Websites and/or the Service is also governed by our Notice of Privacy Practices and privacy policy, copies of which may be found on our Websites. You authorize LA GET GLOWING to use and publish any comments you choose to share about the Service, including comments shared in patient satisfaction surveys, unless otherwise specified. LA GET GLOWING will only publish comments using your username or first name and last initial. If you choose to share your protected health information over email, telephone or video communications you acknowledge that such email, telephone or video communications may not be encrypted and/or may not be a secure method of communication, and you assume the risk of such unsecured communications.

As part of the Services, you may choose to receive mental health therapy services via video conferencing, which is commonly referred to as teletherapy, or via telephone in limited circumstances. You acknowledge that the Provider may maintain psychotherapy notes during these teletherapy sessions, which are kept separate from the rest of your medical record. Subject to the confidentiality provisions outlined in our Notice of Privacy Practices, you understand that other Providers may see you received teletherapy services but cannot view these psychotherapy notes.

Prescription Delivery Options.

LA GET GLOWING Providers write prescriptions in accordance with their professional judgment and federal and state law. Prescriptions may be written only for the limited medical conditions we treat. You will not be able to obtain a prescription product unless you have completed a consultation with a LA GET GLOWING Provider. There is no guarantee that a Provider will write you a prescription. We do not write prescriptions for DEA controlled substances. 

If a Provider determines a prescription is appropriate for you and writes a prescription, you may fill the prescription at any pharmacy of your choice. Certain prescriptions can be filled through a mail-order pharmacy. Other prescriptions are not available through a mail-order pharmacy and must be filled by a local pharmacy of your choice. You will be prompted to state your choice of pharmacy during your use of the Service.

If you complete a consultation with a Provider and fill a prescription through a mail-order pharmacy, the prescription product will be shipped to you by the applicable pharmacy. Mail-order pharmacies are third-parties, independent of LA GET GLOWING. 

The costs associated with a prescription written in connection with a teletherapy service may be included in the Membership Fee described below. For all other prescriptions, you or your health insurance are responsible for the cost of the prescription product. If you fill a prescription with a pharmacy other than a mail-order pharmacy, LA GET GLOWING will send the prescription to your selected pharmacy, but you will be responsible for picking up or otherwise obtaining the prescription product and paying the pharmacy directly for the cost of the prescription product.

Disclaimers Regarding the Service.

YOU AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. YOU ACKNOWLEDGE THAT THE SITE IS NOT INTENDED FOR USE IN A MEDICAL EMERGENCY OR IN CASE OF AN URGENT HEALTHCARE NEED, AND AGREE THAT YOU WILL SEEK CARE ELSEWHERE IN THE EVENT OF A MEDICAL EMERGENCY OR URGENT HEALTHCARE NEED. The Service is not a replacement for your primary care physician or annual office check-ups. The Service is not an online pharmacy, and Providers do not prescribe drugs listed as controlled substances by the U.S. Drug Enforcement Agency. You agree that any prescription obtained through the Service from a Provider will be used only for its intended use. LA GET GLOWING does not guarantee that a specific medication will be prescribed if requested.
 

You have the right to access your medical records. Records of the care you receive from third-party corporate telehealth providers will be shared with your primary care provider (PCP). Your record will be made accessible in an electronic patient record system or provided in a different manner unless you opt out. Costs incurred for services received through the third-party corporate telehealth provider are available at in-network cost-sharing rates. Out-of-pocket costs shall accrue to any applicable deductible or out-of-pocket maximum.
 

Default/messaging for members of plans with Out-Of-Network benefits, or when the status of whether a plan offers Out-of-Network benefits is unknown
You may receive services from network providers on an in-person basis or via telehealth, if available. Contact your primary care provider, treating specialist, facility, or other health professional to learn whether telehealth is an option. Network telehealth and in-person services are subject to the same timeliness and geographic access standards. If your plan has out-of-network benefits, they are subject to your plan’s cost sharing obligations and balance billing protections.

Messaging for members of plans with no or limited Out-Of-Network benefits 

You may receive services from network providers on an in-person basis or via telehealth, if available. Contact your primary care provider, treating specialist, facility, or other health professional to learn more. Network telehealth and in- person services are subject to the same timeliness and geographic access standards. Although your plan has [no/limited] out-of-network benefits, if you use out-of-network services, you are subject to the plan’s cost-sharing obligation and balance billing protections.
 

Messaging for Medicare Supplement members 

You may receive services from providers on an in-person basis or via telehealth, if available. Contact your provider, treating specialist, facility, or other health professional to learn more. Telehealth and in-person services are subject to the same timeliness and geographic access standards. You are subject to your Medicare Supplement plan’s cost-sharing obligations and balance billing protections.

Disclaimers Regarding the Websites.

LA GET GLOWING is not responsible for any incorrect or inaccurate content posted on the Websites or in connection with the Service, whether caused by users of the Websites, Members or by any of the equipment or programming associated with or utilized in the Service. LA GET GLOWING is not responsible for the conduct, whether online or offline, of any user of the Websites or Member of the Service. LA GET GLOWING assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user or Member communications. LA GET GLOWING is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, or failure of email on account of technical problems or traffic congestion on the Internet or at any Websites or combination thereof. Under no circumstances will LA GET GLOWING or any of its affiliates, advertisers, promoters or distribution partners be responsible for any loss or damage, including personal injury or death, resulting from anyone’s use of the Websites or the Service, any content posted on the Websites or transmitted to Members, or any interactions between users of the Websites, whether online or offline. The Websites and the Service are provided “AS-IS” and LA GET GLOWING expressly disclaims any warranty of fitness for a particular purpose or non-infringement. LA GET GLOWING cannot guarantee and does not promise any specific results from use of the Websites and/or the Service.

In addition to the preceding paragraph and other provisions of this Agreement, any advice that may be posted on the Websites is for informational purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other advice. LA GET GLOWING makes no representations or warranties and expressly disclaims any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Websites.

Copyright and Trademark.

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. The trade names, trademarks, service marks, logos, and slogans contained in the Websites are the trade names, trademarks, service marks, logos and slogans of the Company and/or their subsidiaries and affiliates (each a “Mark” and collectively the “Marks”). You are not authorized to use any Mark in any advertisement, publicity or in any other commercial manner without our prior written consent. The trade names, trademarks, service marks, logos and slogans contained in the Websites that are not our Marks are the trade names, trademarks, service marks, logos and slogans of their respective owners.

Links.

The Websites or Service or third parties may provide links to websites operated by third parties. These links are provided solely for convenience and reference purposes only. The inclusion of any such link does not imply that we endorse the content of any web site to which the Websites provides a link, nor are we liable for your reliance on or use of any information or materials contained in them.

User Feedback.

You may be asked to provide feedback on your LA GET GLOWING experience. This feedback is always optional and your choice. This feedback may be hosted and stored at a third party site. You agree to not provide any personally identifiable information when providing feedback.

Limitation of Liability.

To the extent permitted by law, in no event will LA GET GLOWING be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages arising from your use of the Websites or the Service. Notwithstanding anything to the contrary contained herein, LA GET GLOWING’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to LA GET GLOWING for the Service during the term of membership.

Indemnity by You.

You agree to indemnify and hold LA GET GLOWING, its subsidiaries, affiliates (including the Providers), officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of (a) your use of the Websites or the Service in violation of this Agreement, (b) your failure to comply with applicable laws and regulations; and/or (c) your breach of this Agreement and/or any breach of your representations and warranties set forth above.

Arbitration of Disputes.

(a) It is understood that any dispute as to medical malpractice, that is as to whether any medical services rendered under this Agreement were unnecessary or unauthorized or were improperly, negligently, or incompetently rendered, will be determined by submission to arbitration as provided by California law, and not by a lawsuit or resort to court process except as California law provides for judicial review of arbitration proceedings. Both parties to this contract, by entering into it, are giving up their constitutional right to have such dispute decided in a court of law before a jury, and instead are accepting the use of arbitration.

(b) You understand and agree that this agreement to arbitrate binds you and anyone else who may have a claim arising out of or related to all treatment or services provided by LA GET GLOWING or physicians employed or engaged by LA GET GLOWING, including a spouse or heirs and any children, whether born or unborn at the time of the occurrence giving rise to any claim. This includes, but is not limited to, all claims for monetary damages exceeding the jurisdictional limit of the small claims court, including, without limitation, suits for loss of consortium, wrongful death, emotional distress or punitive damages. You further understand and agree that if you sign this Agreement on behalf of some other person for whom you have responsibility, then, in addition to myself, such person(s) will also be bound by this agreement to arbitrate, along with anyone else who may have a claim arising out of the treatment or services rendered to that person. You also understand and agree that this agreement to arbitrate relates to claims against LA GET GLOWING or physicians employed or engaged by LA GET GLOWING and any consenting substitute physician, as well as the physician partners, associates, association, corporation or partnership, and the employees, agents, and estates of any of them. You also hereby consent to the intervention or joinder in the arbitration proceeding of all parties relevant to a full and complete settlement of any dispute arbitrated under this Agreement, as set forth in the Medical Arbitration Rules of the California Medical Associations and the California Hospital Associations (the “Rules”).

(c) You agree that the arbitrators have the same immunity from civil liability as that of a judicial officer when acting in the capacity of arbitrator under this agreement to arbitrate. This immunity shall supplement, not supplant, any other applicable statutory or common law.

(d) YOU UNDERSTAND THAT YOU DO NOT HAVE TO SIGN THIS AGREEMENT TO ARBITRATE IN ORDER TO RECEIVE THE SERVICES OF LA GET GLOWING OR ITS EMPLOYED OR ENGAGED PHYSICIANS, AND THAT IF YOU DO SIGN THIS AGREEMENT TO ARBITRATE AND CHANGE YOUR MIND WITHIN 30 DAYS OF TODAY, THEN YOU MAY CANCEL THIS AGREEMENT ARBITRATE BY GIVING WRITTEN NOTICE TO LA GET GLOWING WITHIN 30 DAYS OF THE DATE OF YOUR SIGNATURE BELOW STATING THAT YOU WANT TO WITHDRAW FROM THE ARBITRATION PROVISIONS OF THIS AGREEMENT. SHOULD YOU CHOOSE TO WITHDRAW FROM THE ARBITRATION PROVISIONS OF THIS AGREEMENT, ALL OTHER PROVISIONS OF THIS AGREEMENT WILL REMAIN IN FULL FORCE AND EFFECT.

(e) On behalf of yourself and all others bound by this agreement to arbitrate as set forth in Paragraph 22(b), agreement is hereby given to be bound by the Medical Arbitration Rules of the California Medical Associations and the California Hospital Associations, as they may be amended from time to time, which Rules are hereby incorporated into this Agreement.

Jurisdiction and Choice of Law.

If there is any dispute arising out of the Websites and/or the Service, by using the Websites, you expressly agree that any such dispute shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

No Third Party Beneficiaries.

You agree that, except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement.

Acknowledgment of Terms and Electronic Signature.

You certify that you have read, accept, and hereby consent to the terms of this Agreement, and your acceptance of these terms constitutes your electronic signature to this Agreement. You agree that you may be sent electronic notices to the email address provided during your registration for the Service. Any notice sent to that email address will be effective once delivered, regardless of whether or not you actually received the notice or choose to read it. This Agreement constitutes the sole agreement between you and LA GET GLOWING for your use of the Service, and any further statements or inducements, oral or written, not contained in this Agreement shall not bind either you or LA GET GLOWING. Any of the terms of this Agreement which are invalid or unenforceable shall be ineffective to the extent of such invalidity or unenforceability, without rendering invalid or unenforceable any of the remaining terms of this Agreement.

Referral Policy.

Personal invite links should only be used for personal and non-commercial purposes. This means that you can share your invite link with your personal connections via email, Twitter feeds, Facebook pages, personal blogs, etc. where you are the primary content owner. However public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites) is not allowed. Promoting your referral code via Search Engine Marketing (e.g., AdWords/Yahoo/Bing) is also not allowed.

LA GET GLOWING reserves the right to suspend your account and/or revoke any and all referral credits at any time if we feel they were earned inappropriately.

Text Messaging.

By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from LA GET GLOWING at any time by texting the word STOP to from the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

By creating an Account and using the Service, you agree to comply with this Agreement, on behalf of yourself and on behalf of any other person on whose behalf you are seeking medical care. If you fail to comply with the terms of the Agreement, you may be prohibited from using the Service, and you agree to hold LA GET GLOWING harmless from any liability arising from your failure to comply. 

NOTICE: BY CREATING THE ACCOUNT AND USING THE SERVICE YOU AGREE TO HAVE ANY ISSUE OF MEDICAL MALPRACTICE DECIDED BY NEUTRAL ARBITRATION AND HEREBY GIVE UP ANY RIGHT TO A JURY OR COURT TRIAL. SEE PARAGRAPH 18 OF THIS AGREEMENT. 

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

Last updated February 2024

©  2024 LA GET GLOWING LLC. All Rights Reserved.